Appliance

CALL4TEL NX 32

Specially designed for 3CX to offer a complete Unified Communications solution with advanced features right out of the box. Supporting around 32 concurrent calls with 200 users and built using the technology of the open-platform software PBX from 3CX. The Call4tel Nx32 is making installation and management of your phone system easier than ever. The new Call4tel Nx32 is the most powerful, performant and reliable appliance that 3CX currently supports, integrating smart features like the WebRTC based enhanced video conference, plug’n’play SIP trunk connectivity, state of the art anti-hacking module, and many more.

NX 32
Why Call4tel

Nx32 Is So Special

  • Installation process done in minutes, minimum down time.
  • Easy, plug’n’play installation of a wide list of IP Phones.
  • Supports more than 250 SIP Trunk providers from 50 countries, directly connected to the PBX or via the Internet.
  • The most secure built-in tunnel connection and anti-hacking module.
  • Extremely well priced, practically the most cost-effective Appliance on the market.
  • Take full advantage of the latest technologies with clear and high quality codecs.
  • WebRTC based Web Conferencing, completely free of charge and included in standard edition.
  • Extremely well priced, practically the most cost effective on the market.
nx-32-back

Key Advanced Features

  • Web-based softphone client, no installation required
  • Unlimited IVR levels and API based advanced call flows
  • One license model, no hidden charges
  • Proprietary tunnel using 2056 bit level encryption
  • Use Google Drive to automate the backup/restore schedule
  • QR code provisioning for softphones.
  • Advanced Call Center features and CRM integrations
  • Bridge remote offices and connect remote workers with no extra costs
  • Updated automatically, yearly maintenance is required
  • High availability with as low as 5 minutes down time

Features

A Remarkable Solution

The easy-to-use solution from Call4tel Nx32 leverages 3CX Phone System open-standards software PBX, enhancing and improving the user experience, the low level of maintenance, extreme reliability and environment friendly. The installation time is the lowest ever found on any PBX appliance.

Take Control of your Phone System. Anywhere.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud.

Offering a complete Unified Communications solution with advanced features, 3CX is more than just your average business telephone system. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Affordable, Easy to Install and Simple to Manage

3CX is free for unlimited extensions and the PRO Edition is completely free for 40 days – after which it’s available at one low yearly price. You have complete freedom of where to install your PBX and which SIP trunks or IP phones to use – saving you thousands per year on your business phone system. Setup 3CX in minutes – in the cloud using our PBX Express tool or using the wizard for on-premise installs.

  • Plug and Play with IP Phones, Gateways & SIP Trunks
  • No per extension licensing
  • Save thousands on phone calls with YOUR choice of SIP Trunk
  • Try the PRO Edition completely free for 40 days!
In the Cloud – with YOUR Cloud Provider

Whether in the cloud or on-premise – you are in control. Self host with popular cloud providers offering standard Linux VPS. Pay a low monthly fee per PBX rather than an inflated price per extension and stay away from long term contracts, or outsource to a managed 3CX hosting partner.

  • Self host on Google Cloud, Amazon Lightsail, Microsoft Azure & more
  • PBX express tool launches your 3CX instance in minutes
  • Easily move your hosted PBX between cloud providers with inbuilt backup & restore
3CX. Your Unified Communications Solution Made Easy

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

With 3CX’s modern, intuitive VoIP softphone and smartphone apps, users have instant access to communication tools such as status, instant messaging, web conferencing, the ability to chat & talk with website visitors, fax & voicemail to email and more.

See the Status of Your Colleagues

The ability to view the status of other colleagues is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX Apps: Mac, Windows, iOS, Android & web
Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

  • Forward voicemails to inbox
  • Listen to voicemails without calling in
  • Faxes are received as PDF files in your email

Instant Messaging / Text chat

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX web, Windows, Mac, iOS and Android apps from anywhere – a true unified communications solution!

  • Chat with website visitors, real-time
  • Send text messages, links and more at no additional cost
  • Available on web, Mac, Windows, iOS & Android apps
Click to Call from Any Browser or CRM

With the 3CX Click to Call extension for Chrome and Firefox you can make calls directly from any browser or CRM via the 3CX Web Client. Make outbound calls with a single click of the mouse and eliminate the need to copy and paste numbers.

  • Automate tedious and time-consuming workflow processes for staff
  • Phone number detection – Detect international or all phone numbers
  • Highlighted contacts – Numbers are identified and underlined

Customer Service with Contact / Call Center Software

3CX offers advanced call center features for maximum employee productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology.

With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for a truly seamless customer experience.

3CX ensures that your employees can work more efficiently, track their progress and provide valuable interactions that your customers will remember.

Never Miss a Call – Advanced Contact Center Reporting

Traditional proprietary PBX’s with call center functionality have proven to be either too expensive or difficult to set up. 3CX resolves this issue with 3CX PRO. Simple, intuitive call center management offers the information required to monitor call queues in real-time, ensuring that not a single inbound call is lost.

  • Integrated Wallboard for real-time monitoring
  • Detailed reports of longest wait time and abandoned calls
  • SLA and Callback Statistics
  • Call Back option for customers not willing to wait

Advanced Queue Strategies and Real-Time Statistics

3CX call center software ensures you provide your customers with quality service, and that your agents always reach their targets. Check the average and longest waiting times as well as the least talk time to guarantee no customer leaves your call center unsatisfied.

  • Log agents in and out of queues
  • Hunt by Threes – Random & Prioritized
  • Call Back – callers can hang up and keep their position
  • Round Robin
Superior Call Center Features Included

3CX PRO provides you with all the tools you need to review your agents’ performance. Answered calls, abandoned calls, average longest waiting time and more are all within easy reach, allowing you to ensure that your call center is running smoothly at any given time.

  • Listen in allows you to listen to a call without the caller or agent knowing
  • Train new agents during a live call with the whisper function
  • Live chat & talk with your website visitors
  • Agents making a mess of a call? Use Barge in to take over

Server-side CRM Integration

Improve the customer experience with a fully unified call center solution. 3CX enables employees to work more efficiently by streamlining communications and offers simple integration with a wide range of CRM, ERP and accounting systems.

  • Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more
  • Automatically link incoming calls to customer records
  • Launch phone calls with a single click from your browser or application
  • Ensure customer satisfaction with quick and easy logging of interactions

Technical

Specifications

CPU

Intel Atom

RAM

4GB DDR3

Storage Capacity

32GB EMMC

USB

2* USB 2.0 for external storage or disaster recovery system

Ethernet ports

2 (100Mbps speed)

HDMI port

1

Size

165*165*40mm

Color

Black

Warranty

1 year

Software

3CX pre installed (Debian)

Certification