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mConnect Call Tariff solution allows you to assign individual and various call tariff for your users. Omnichannel will fix the call rate, call tariff, and validity for the admin of your organization. The admin of your organization can then assign multiple call tariff, call rate,s and validity for individual users for different countries. The user can make the outbound calls till there are validity and sufficient balance. When the admin’s validity expires or if the admin does not possess sufficient balance, then the user will not be able to make outbound calls even while having valid validity date range and sufficient balance..

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mConnect Wallboards are a boon for call centers. They help in monitoring KPIs and are a visual tool to monitor the overall performance. Our wallboards can be smoothly integrated with any other device and are a perfect fit for any size of screen. We have the standard edition, Advanced Wallboard1, Advanced Wallboard2, Advanced Wallboard3, Advanced Wallboard4, Advanced Wallboard 5 and Outbound Wallboard. We have innovative features like the gauge-meter and Dynamic graph. Wallboards come at a very low price and the Dashboard is completely free. Dashboard exhibits the total modules that you purchase from Omnichannel such as Chat, SMS, WhatsApp, LINE, Facebook, Telegram, internal chat, email tickets, total number of calls and the info about the call, and Chatbot. You check out the total number of messages that have landed and handle in a single screen. You get direct access to all these modules straightaway from the Dashboard. Apart from this we also offer customized wallboards for our clients according to their requirements and budget. Wallboards help to analyze internal performance on a single screen and dive into action immediately..

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mConnect offers accurate and reliable reports that can be automatically generated for any specific date range. Reports help to assess the performance of the agents, device new strategies to improve the overall operations and to increase the profit, to identify lack of skill-set, to pick out stressed out agents and to motivate them and to score out deliberate bounce of responsibility to monitor how the agents spend their non-voice time, to check whether the agents involve in aux abuse, to check call tariff history, to get a report of the customer’s feedback about the agent and to get an overall summary. Apart from the report solutions that Omnichannel we also customise reports according to our client’s requirements..

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Mconnect offers Diallers that make business communications simpler than ever. We offer Predictive dialers, pro-active dialers, broadcast dialers, and broadcast survey dialers. When you use Predictive dialer the call will first go to the customer and then to the available agent. When Pro-active dialer is used the call goes to the agent first and then to the customer. You can use the Broadcast dialer for broadcasting audio messages. Surveys can be conducted using Broadcast Survey Dialer. Predictive Diallers are very useful in creating campaigns for sales and marketing. You can add as many campaigns as it is required by the organization, set the call repeat times, and categorise the details of the calls under specific category. Follow ups can be based on the classification of the calls. You can add campaign contacts and update the contacts’ information. Just play the video to know more..

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Reach huge audience with personalized messages. mConnect SMS solution is a complete package that helps you to send single and bulk messages. Our charges are very low when compared with other providers and you can check out the balance before and after sending sms. There are no other hidden charges and mConnect SMS solution is available as both postpaid and prepaid service. You can enter a message for 160 characters but the message will not stop abruptly and you can continue to finish it. Add any number of Sender IDs. You can add, update and delete SMS Groups. Create message templates to be sent in bulk to be in touch with the customers, to promote your brands, products and services, to launch marketing campaigns, and respond instantly to customers. Look at the video for more about mConnect Sms service..

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mConnect offers a call recording solution that comes bundled with high quality and clarity of sound. The feature is designed to replicate the sound frequencies properly for both active and conference calls. Call recordings can be used for quality monitoring, to upgrade products based on the customer complaints, dispute upshots, and to provide training and coaching. Also, can be used for fact verification and for providing better user experience. Create groups and assign agents to easily extract reports for individual agents. You can also generate automated 3CX report for individual agents for both inbound and outbound calls and again for both answered and missed calls. Also, have a quick call history for the details such as time duration of the call, from and to numbers and the call recordings..

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Omnichannel offers a wide range of communication solutions that empower business communication and allow organizations to focus on elevating their financial and market goals. One of our innovative features is the Call Tariff solution, which enables the process of managing Call Plans. It helps in scheduling the Call Plans for both the admin and the users. The overall planning makes it easy for the users to make calls to any country for a particular period of time without worrying about the call being disconnected abruptly without a warning, and that too when they are in the middle of a conversation with a premier customer or while about to close a deal..

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mConnect offers aux code management solutions for the ease of the employees. Our aux codes are accurate, simple, and reliable. We also customize aux codes according to the reasons that our clients suggest. Your employees will find it very easy to use as there is only a single DDL of aux codes that are very clear. It will help the manager to monitor the agent’s availability status and the reasons for not taking the calls. You can add as many aux codes as you want and can update and delete at any moment. Aux codes play a significant role while the agents are involved in non-voice work such as sending emails or doing customer reviews. It helps the manager to check out whether the agent has involved in aux jumping. When the agent tries to log out of the queue, automatically he will need to fill up the aux code and it will immediately show in the Advanced Wallboard 1. The Status of the agent will change and the manager will be able to know at a quick glance about the availability of all the agents. Aux code reports also can be generated automatically by selecting the agent, aux code, queue status, and date range. Also, you can have a quick view of the queue history..

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  mConnect offers ground breaking Department solution that allows you to add as many departments as your company requires.You can also assign any number of agents to a specific department and take back whenever you wish. The product accommodates businesses of various sizes and suits all types of industries. It helps to streamline your activities and contributes to the overall growth of your business.  .

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 Leads play a significant role in the success of any business. mConnect Omnichannel offers excellent Leads Management Solution.You can store all the information about Leads and move your leads through the purchase funnel. mConnect Lead Management Solutions provide you simple codes where you have to fill in only the essential information such as lead token, name, email, phone, city, country and message. Our user-friendly Lead management solution enhances lead nurturing..

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mConnect Agent management solution enables you to add and manage all the agents of your organisation at a single point. You can retrieve Agents from 3CX effortlessly. You can add single or multiple agents using the mConnect Agent management solution. You can also edit, update and delete Agent information. Information like name of the agent, phone number, user name, user password, email Id, SIP user name, SIP password, extension and authentication number can be saved. Permissions for various access such as social media, lead, external ticket, etc.,.

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mConnect offers the smart technology to collect customer information. Collect, save, and manage Contact Owner, Lead Source, personal information, title, Department information including Responsible Department and the activity. The home, office and mobile phone numbers, fax, email and the secondary email information can be collected.The Assistant’s name and phone number, Skype and Twitter IDs and the person whom he reports to and reporting also can be gathered. Options to make notes about the contact and Aux codes are also available..

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mConnect Omnichannel offers out-of-the box Wrap-up codes management solution. Wrapup codes serve to indicate the upshot of a customer engagement. mConnect offers wrap-up codes that are accurate. The Agent can select wrap-up codes from a drop-drown list which is pre-populated by call codes. You can also add any number of codes you want to suit your requisite. The wrap-up codes can also be edited, updated and deleted. Wrapup codes also offer consistency in how agents record their call types. This allows proper planning in categorizing calls..

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mConnect offers exclusive chat solution to enhance your business. Break the boredom of a plain chat widget. Make your chat widget the attention grabber of your website. Induce the customer’s curiosity to chat. Omnichannel offers excellent features to change the colour, name, appearance, and position of your chat widget. Set sounds and time zones. Manage users and departments. Check email while offline. Set idle chat duration..

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