Privacy Policy

This policy sets out the basis on which Cal4Tell, operated by Cal4care Pte Ltd (27 New Industrial Road, #03-06 Novelty Techpoint, Singapore 536212), collects your personal data and how that information is processed. By visiting this site or using Cal4Tell hardware or software, you accept and consent to the practices described here.

Information we collect

Information you provide directly — through order, support, contact, RMA, or partner forms, by phone, or by email — may include:

• Name, shipping/billing address, email address, and phone number
• Payment details, processed by our payment provider (we don't store full card numbers ourselves)
• Order, warranty, and support-case details — device model, serial number, and issue description
• Anything else you choose to tell us when requesting a demo, quote, or support

Information collected automatically as you browse includes technical details (IP address, browser type, device/OS) and usage information (pages viewed, products viewed, time on page, referring/exit pages). See our Cookie Policy for exactly what's stored in your browser.

We retain personal data only for as long as it's needed for the purpose it was collected for — typically the life of your order/warranty plus applicable accounting and legal retention periods.

How we use your information

• Processing and fulfilling orders, warranty claims, and RMA requests
• Providing customer and technical support
• Improving this site and our products
• Sending order updates, service notices, and — with your consent — marketing communications
• Complying with legal obligations and defending our legal rights

We only send marketing communications with your consent. You can opt out at any time by emailing us or calling +65 6340 1005 — see Contact.

Who we share information with

We don't sell your personal data. We may share it with:

• Group companies and business partners involved in fulfilling your order (shipping carriers, payment processors)
• Service providers who support our operations (hosting, email delivery, customer support tooling) under confidentiality obligations
• Authorities, where required by law or to protect our rights
• A successor entity, if part of our business is transferred (e.g. a merger or acquisition)

Third-party links

This site may link to third-party websites (SIP trunk providers, 3CX, distributors). We don't control those sites and aren't responsible for their content or privacy practices — check their own policies before sharing information with them.

Security

We store personal data on secure servers with access restricted to those who need it, and we review our practices to guard against unauthorized access. That said, no transmission over the internet is ever completely secure — any data you send us is at your own risk.

Your rights

You can ask us to:

• Confirm whether we hold personal data about you
• Give you a copy of the personal data we hold
• Correct inaccurate personal data
• Delete personal data we no longer have a valid reason to keep

Reach out via the contact form to make a request — a small administrative fee may apply for large or repeated requests.

Changes to this policy

We may update this policy from time to time by posting a new version on this page. Continuing to use the site after an update means you accept the revised policy.

Contact us

Cal4care Pte Ltd — 27 New Industrial Road, #03-06 Novelty Techpoint, Singapore 536212
Phone: +65 6340 1005
Or use our contact form.